Auto Glass Frequently Asked Questions

See if your question is answered here. If not, please contact us via email or give us a call directly at 480-900-7010 and we'll be happy to address your questions!

Click a Question Below to Find Your Answer:

• How do I schedule a repair or replacement?
• Do you offer windshield replacement cash back deals for local customers?
• How long does it take to get an appointment?
• What kind of glass do you use for replacements?
• How does glass replacement work with my insurance?
• Will filing a claim affect my rates?
• Which insurance companies do you honor?
• Can I still get a glass repair or replacement if I don't have insurance coverage?
• What if it's raining on the day of my appointment?
• Are you only able to service certain types of vehicles?
• Can I really get a brand new windshield for free if mine is cracked?
• Is your mobile service where you come out to me really free?
• Do you offer other services for Phoenix Valley & Tucson residents?

Q: How do I schedule a repair or replacement?

A: Simply call us now @ 480-900-7010 or fill out our windshield replacement Phoenix quote and one of our customer service representatives will answer any of your questions and work with you to schedule an appointment at your preferred date and time. In addition to a date that works best for you, our technicians can come to the location of your choice which is generally your home, office, place of work or major destination (that tends to have a large parking lot) along your commute route.

Q: Do you offer windshield replacement cash back deals for local customers?

A: Yes. For customers who have glass coverage in their Arizona car insurance policy, we offer windshield replacement Phoenix cash back promotions. Those who qualify for these deals can receive up to $200 in cash back and/or gift cards to local Phoenix Valley businesses (Tucson included). To find out if you are eligible, call our representatives at 480-900-7010 today and we'll be happy to help answer any questions you have and determine your insurance policy and windshield condition.

Q: How long does it take to get an appointment?

A: We can usually schedule you for an appointment within 1 or 2 days from your initial phone call. If you find yourself in an emergency situation, please inquire about immediate same day availability. We now offer same day service on a first-come, first-served basis so it may be available for your vehicle and location in town.

Q: What kind of glass do you use for replacements?

A: We use OEM (original equipment) or OEM-equivalent glass. Our glass comes from manufacturers such as PPG, Pilkington, Carlite, LOF, etc. When cost is an issue for a cash job, we can use an aftermarket piece of glass upon the customer's request, as they are typically less expensive.

Q: How does glass replacement work with my insurance?

A: You have the right to choose which auto glass repair shop performs your services (Arizona Law Chapter 233, Section 2) as well as if you would like a replacement or a repair. One of the reasons people procrastinate fixing their glass is that they are too busy to want to file a claim with their insurance company. We can take care of that responsibility for you.

Although some insurance companies require a 3-way phone call with the glass shop and the Insured at the same time to verify that a claim is valid, we will take care of all the rest of the billing. The only responsibility that falls upon the customer is to pay the deductible, if applicable.

Q: Will filing a claim affect my rates?

A: No. Arizona law states that a no fault claim for a glass replacement will not raise your rates (ARS S 20-263), although some insurance companies monitor the frequency of claims that their insureds make and may not renew your policy based upon the number of claims you have made.

Q: Which insurance companies do you honor?

A: We accept and process claims for all insurance companies. We have contract rates with each insurance company in regards to how much we can charge, and how much they will pay, per job. Periodically, these rates are reviewed and revised to better match current industry standards. Rates are usually verified verbally with the customer on the phone when a job is called in for verification.

Q: Can I still get a glass repair or replacement if I don't have insurance coverage?

A: Yes. Just call for a quote and we will check all of our distributors to get you the best price possible. Depending on if your vehicle needs a simple glass repair or full replacement, we can determine this first before taking the next step. Additionally, we accept cash and major credit cards for service payments which insurance providers won't cover.

Q: What if it's raining on the day of my appointment?

A: On the 3 days a year that Arizona may see significant rainfall, we can still do the windshield replacement if the vehicle is in a covered area. Other than that, it would be up to you, and the shop, to determine if the weather calls for a reschedule, or just a delay in appointment time.

Q: Are you only able to service certain types of vehicles?

A: Our company is able to work with all types of automobiles! From cars, trucks, SUVs, vans, RVs, service & commercial vehicles, etc. We keep a stock for the more common model types but typically order OEM equivalent or even an OEM part for models that are 1981 or newer.

Q: Can I really get a brand new windshield for free if mine is cracked?

A: In the majority of cases, and provided the crack is determined to be too large for a standard repair, the answer is YES! Most Arizona policies come with glass coverage, and if yours does, we will work directly with your insurance provider to complete the process of getting the new glass ordered and installed at no cost to you.

Q: Is your mobile service where you come out to me really free?

A: Yes! Once you have called and we've determined your specific auto glass repair or replacement needs, we'll schedule an appointment to either have our mobile techs come out to your location or meet you on your commute route. There is no fee for us to come out to you anywhere in the Valley! Give us a call today so we can set a date to fix your glass!

Q: Do you offer other services for Phoenix Valley & Tucson residents?

A: Yes! In addition to our windshield repair and auto glass replacement services, we provide mobile window tinting Phoenix AZ for all makes/models and years of vehicles. This tint application can range in levels of darkness and be placed on side and back vehicle windows. Additionally, locals can get paint protection film Phoenix & Scottsdale whereby clear bra film is installed over the car, truck or SUV exterior paint. This clear bra invisible film treatment will protect your vehicle paint from rock chips, road debris and scratches. While clear bra PPF is a great option for paint protection on your vehicle, we now offer ceramic coating Scottsdale & Phoenix AZ. Ceramic coating not only protects your car from scratches, chips, fluids and sun rays, it also makes cleaning your car a piece of cake!